GOLO Release Refund & Returns Policy

Returns & Refunds

Your satisfaction matters to us. Explore our return and refund guidelines for a clear, straightforward shopping experience.

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14-Day Return Window

Returns are subject to our eligibility requirements.

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✓ Clear Guidelines ✓ Customer Support ✓ Secure Refund Process

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Products must be returned within 14 days of delivery.

Items must be unused, unopened and in their original packaging.

! PLEASE NOTE Opened, used or tampered products cannot be accepted due to health and safety reasons.

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Contact our support team to initiate your return request.

Include your order number and the reason for your return in your message.

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After receiving and inspecting your returned product, eligible refunds will be processed within 5–7 business days.

PAYMENT METHOD Refunds are issued to your original payment method.

* Shipping charges are non-refundable.

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OUR COMMITMENT We will review the issue and provide a replacement at no additional cost.

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The following items may not qualify for a return:

Return eligibility is subject to the conditions outlined in this policy.

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Customers are responsible for return shipping costs unless the return is due to an error on our part.

This includes eligible cases involving damaged or incorrect products.

Returns & Refunds