GOLO Official – Return & Refund Policy

1. Return Eligibility

Products must be returned within 14 days of delivery.
Items must be unused, unopened, and in their original packaging.
We do not accept returns on opened, used, or tampered products due to health and safety reasons.

2. How to Request a Return

To initiate a return, please contact us at:
📧 Email: support@goloofficial.com

Please include your order number and reason for return in your message.

3. Refund Process

Once we receive and inspect the returned product, a refund will be processed within 5–7 business days.
Refunds will be issued to your original payment method.
Please note that shipping charges are non-refundable.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will review the issue and provide a replacement at no additional cost.

5. Non-Returnable Items

• Opened bottles
• Free gifts or promotional items
• Final sale items (if applicable)

6. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error (such as damaged or incorrect product).